Right of Withdrawal
Customers residing in the European Union (EU) have the right to withdraw from their purchase within 14 days of receiving the product without providing any reason.
Notice of withdrawal must be submitted by email within the applicable period, and the product must be returned unused and in its original packaging.
Return Request Period
For customers outside the EU, return requests may be submitted within 7 days of receiving the product.
Return Eligibility
Returns may be restricted or refused under the following circumstances:
The product has been used or installed.
Electronic components have been assembled, opened, or show signs of use.
The product has been damaged due to customer negligence or misuse.
The packaging has been damaged to the extent that resale is no longer possible.
Due to the nature of electronic components, opened or installed products may not be eligible for return unless a manufacturing defect is confirmed.
DIY Kit Products
DIY assembly kits, including the CD-ROM PLAYER 01, require customer assembly.
Refunds or exchanges may be limited for issues arising after assembly or for damage caused during the assembly process.
Please inspect all components and verify the condition of the product before beginning assembly.
Return Shipping Costs
For returns due to a change of mind, return shipping costs are the responsibility of the customer.
For international returns, all shipping fees, customs duties, taxes, and related charges are the responsibility of the customer.
If a manufacturing defect is confirmed, DAS POD will cover the applicable return shipping costs.
Defective or Damaged Products
Products with manufacturing defects or damage incurred during shipping are eligible for replacement or refund.
We may request photographs or video evidence to verify the issue before processing the claim.
Refund Processing
Refunds will be processed within 7 business days after the returned product has been received and inspected.
Refunds will be issued using the original payment method whenever possible.
Contact
For questions regarding returns, exchanges, or refunds, please contact:
